Privacy Policy

Effective Date: 1st June 2024

Thank you for visiting RALOVS! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, book services, or interact with us in any other way.

1. Information We Collect

We may collect various types of information to enhance your experience with our services:

• Personal Information: When you make purchases, book workshops, or create an account, we may collect personal details like your name, email address, phone number, billing and delivery addresses, and payment information.
• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, pages viewed, and links clicked. This data helps us improve the website and analyze user preferences.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor website activity and personalize your experience. You can adjust your browser settings to decline cookies, but some website features may not function properly.

2. How We Use Your Information

We use the collected information for various purposes:

• To process and fulfill your orders, reservations, and service requests.
• To improve our website, products, and services by analyzing usage patterns.
• To communicate with you regarding your orders, bookings, promotions, or updates.
• To personalize your experience with relevant products, services, or promotions.
• To comply with legal obligations, prevent fraud, and protect our business.

3. Sharing of Information

We respect your privacy and do not sell, trade, or share your personal information with third parties, except as necessary to provide our services or as required by law:

• Service Providers: We may share your information with third-party providers (e.g., payment processors, delivery services) to process payments and deliver products.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., courts or government agencies).

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access, update, or delete your personal information.
• Withdraw consent for processing (if processing is based on consent).
• Object to processing or request restrictions on how your information is used.
• Request a copy of the data we hold on you in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@ralovs.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete the information as soon as possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

RALOVS
Email: hello@ralovs.com
Address: 40 Kim Keat Road, Singapore

11. International Data Transfers

If your data is transferred to or stored in locations outside of Singapore:

We may transfer your personal information to countries outside Singapore for processing, storage, or other purposes. In such cases, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Marketing Communications

You may add a section if you send promotional emails or newsletters:

• Email Marketing: By signing up for our newsletter or creating an account, you may receive promotional materials or updates from us. You can opt-out at any time by following the “unsubscribe” link in the email or by contacting us directly.
• Personalized Advertising: We may use data such as browsing activity to offer personalized ads on third-party platforms. You can opt out of certain targeted advertising through your browser or device settings.

13. Social Media and User-Generated Content

If your website features any integrations with social media or allows users to submit content:

Our website may offer features that integrate with social media platforms or allow user-generated content (e.g., reviews, photos). By using these features, you agree to the collection and sharing of certain information with social media services as outlined by their privacy policies. User-generated content may be visible to the public and should comply with our Terms of Service.

14. Automated Decision-Making and Profiling

If any services or marketing efforts involve automated decision-making (e.g., customer segmentation):

We may use automated systems to analyze your interactions with our website, for instance, to personalize your experience or deliver relevant marketing. These processes are designed to improve our offerings and do not have legal or similarly significant effects on you. You can opt out by adjusting your account preferences or contacting us.