Terms of Service

Effective Date: 2024 1st June

Welcome to RALOVS, operated by RALOVS PTE. LTD. & MY SWEET DREAM (referred to as “we,” “us,” or “our”). By accessing or using our website, located at www.ralovs.com & www.designercakes.sg , you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of the Terms, please do not use our website.

1. Acceptance of Terms

By accessing or using any part of our website, you agree to comply with and be bound by these Terms, including our Privacy Policy and any additional guidelines, rules, and terms posted on the website. If you disagree with any part of these Terms, you must discontinue your use of the website immediately.

2. Services Provided

RALOVS offers a range of services, including:

• Cafe Menu: Dining and takeaway orders.
• Academy Workshops: Bookings for art and culinary workshops, team bonding activities, and DIY art sessions.
• Custom Designer Cakes: Online and in-store orders for custom designer cakes.
• Event Bookings: Corporate bookings, birthday parties, and private events.

We reserve the right to add or remove services, modify offerings, or discontinue any part of our website at any time without prior notice.

3. User Accounts

To access some features on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity under your account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4. Payment and Pricing

All prices listed on our website are in Singapore Dollars (SGD) and are subject to change without notice.

• Online Orders: Payment for online orders, including designer cakes and workshops, is required at checkout.
• Delivery: Delivery charges, payment gateway fees, and platform commissions apply and are outlined in our order and checkout process.
• Cancellation and Refunds: Orders for customized cakes and workshops are non-refundable. For other products or services, please refer to our cancellation and refund policy.

5. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of RALOVS or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or exploit any content from this website without our prior written permission.

6. User Conduct

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or interfere with any other party’s use and enjoyment of the website. You also agree not to:

• Post or transmit any unauthorized or unsolicited advertising, “spam,” or promotional materials.
• Engage in any conduct that would damage or harm RALOVS, its reputation, or its customers.
• Attempt to access secured portions of the site or its infrastructure without proper authorization.

7. Limitation of Liability

RALOVS, including its owners, employees, and agents, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, resulting from your use of the website or services, even if advised of the possibility of such damages.

8. Indemnification

You agree to indemnify and hold harmless RALOVS and its affiliates, partners, and employees from any claims, losses, liabilities, damages, and expenses, including legal fees, arising out of your use of the website, violation of these Terms, or infringement of any intellectual property rights.

9. Modification of Terms

We may modify these Terms at any time, and any modifications will be effective upon posting. Your continued use of the website following any changes indicates your acceptance of the new Terms. We encourage you to periodically review this page for updates.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Singapore.

11. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

RALOVS Email: hello@ralovs.com
Address: 40 Kim Keat Road, Singapore

These Terms of Service constitute the entire agreement between you and RALOVS and govern your use of the website. If any part of these Terms is found to be invalid, the remaining provisions will continue to be in full force and effect.

12. Privacy Policy

Your privacy is important to us. Our [Privacy Policy](link to your privacy policy) outlines how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of information in accordance with our Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services not owned or controlled by RALOVS. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that RALOVS shall not be responsible or liable, directly or indirectly, for any damage or loss caused by the use of any such third-party website or service.

14. Product and Service Descriptions

We strive to provide accurate descriptions of products and services. However, we do not warrant that such descriptions or other content is complete, current, or error-free. Product packaging, specifications, and availability may vary, and images are for illustrative purposes only. Any reliance on the material provided is at your own risk.

15. Booking and Reservation Policies

For workshops, classes, or event bookings:

• Reservation Confirmation: Reservations are confirmed only after full payment is received.
• Cancellation Policy: We reserve the right to charge a cancellation fee if bookings are canceled within a certain timeframe (e.g., 48 hours).
• Late Arrivals: Late arrivals may forfeit participation in the activity without a refund, depending on the nature of the workshop or event.

16. Membership and Rewards Program

We may offer membership and rewards programs to enhance your experience. Please refer to our Membership Terms and Rewards Program Terms (if applicable) for specific details on eligibility, earning points, expiration of benefits, and usage limits.

17. Force Majeure

RALOVS shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, fire, acts of government, or other circumstances of force majeure.

18. User-Generated Content

If users can submit reviews, images, or other content, consider adding:

You retain ownership of any content you submit to the website but grant RALOVS a worldwide, royalty-free, perpetual license to use, reproduce, distribute, and display such content in connection with our business. We reserve the right to review, remove, or edit any content deemed inappropriate.