Frequently Asked Questions (FAQ)
Welcome to the RALOVS FAQ page! Here, youโll find answers to common questions about our cafe, academy, custom cake services, and event bookings. If you donโt see your question here, feel free to contact us directly.
General Questions
1. Where is RALOVS located?
Weโre located at 40 Kim Keat Road, Singapore. Our cozy, mood-boosting cafe is easy to find, near popular fitness centers Storm Athletics and F45.
2. What are your opening hours?
Our cafe is open daily from Mondays to Sundays. Workshop and event times vary, so please check our website for specific availability and bookings.
3. Do you have a membership program?
Yes! Our membership program offers exclusive perks, including discounts, cashback, and rewards. You can join for free.
4. What types of payment do you accept?
We accept major credit and debit cards, GrabPay, PayNow, and cash for in-store purchases. Online orders can be paid with various payment methods available at checkout.
Cafe and Menu
5. Do you offer delivery services?
Yes, our cafe items, including drinks, cakes, and snacks, are available for delivery through GrabFood, FoodPanda, and Deliveroo. Please note that additional delivery fees and platform commissions may apply.
6. Can I place a large or corporate order from the cafe menu?
Yes, we accommodate large and corporate orders. For inquiries, please contact us at least 48 hours in advance to ensure availability and discuss options.
7. Are there vegan, gluten-free, or allergy-friendly options?
We offer a limited selection of vegan, gluten-free, and allergy-friendly items. Let us know of any dietary restrictions when you place your order, and weโll do our best to accommodate.
Workshops and Events
8. What types of workshops do you offer?
Our Academy offers a variety of workshops, including cake decorating, art jamming, and culinary classes such as onigiri and bento-making. We also provide corporate team bonding and private event options.
9. How do I book a workshop or event?
You can book a workshop directly through our website or contact us for custom event inquiries. Simply select your preferred workshop, date, and time on our booking page, and complete your payment to confirm.
10. Can I book a private workshop or corporate event?
Absolutely! We offer private workshops, birthday parties, and corporate events tailored to your group. Contact us to discuss the options, including custom themes, group packages, and additional services.
11. Whatโs the cancellation policy for workshops?
For a full refund, cancellations must be made at least 48 hours before the scheduled workshop. Cancellations within 48 hours are non-refundable. However, you may reschedule to a later date based on availability.
Custom Designer Cakes
12. How do I order a custom cake?
To order a custom designer cake, visit our websiteโs cake ordering section, select your desired design, and provide the details of your request. For highly customized designs, please reach out to us directly with your specifications.
13. How far in advance should I place my custom cake order?
We recommend ordering custom cakes at least 1-2 weeks in advance. For more elaborate designs, itโs best to place your order as early as possible to ensure availability.
14. Do you offer delivery for custom cakes?
Yes, we provide island-wide delivery for custom cakes. Delivery charges apply and are based on location. Alternatively, you can choose to pick up your cake from our cafe.
15. Can I request a specific theme or design for my cake?
Absolutely! Our design team specializes in custom themes, from classic elegance to unique creative concepts. Let us know your theme, colors, or any inspirations you have, and weโll work with you to create the perfect cake.
16. Do you make cakes for special dietary needs?
We offer options for dietary preferences like vegan, gluten-free, and reduced sugar. Let us know your requirements when placing the order, and weโll do our best to accommodate.
Membership and Rewards
17. What benefits do members receive?
Members enjoy exclusive discounts, a 5% cashback on purchases, birthday perks, and early access to special events. Weโre also working on loyalty rewards for frequent customers.
18. How do I sign up for the membership program?
You can sign up directly at our cafe or through our website. Membership is free with any drink purchase or online registration, and youโll receive instant access to discounts and perks.
19. How does the cashback work?
Cashback rewards are added to your account with each purchase, and you can use them on future orders, either in-store or online.
20. Do I need a membership to attend workshops or events?
No, workshops and events are open to everyone. However, members receive a discount on workshop bookings and certain event packages.
Contact Us
Still have questions?
If you have any other questions or need assistance, please feel free to reach out:
- Email: hello@ralovs.com
- Phone: +65 9855 4223
- Address: 40 Kim Keat Road, Singapore
We look forward to welcoming you at RALOVS and helping make your experience with us exceptional!
